#NotOnMyWatch website, an anti-corruption initiative
Organisation: Rappler (Philippines)
Publication Date: 04/07/2017
Size of team/newsroom:large
DescriptionAt the onset of the presidency of Rodrigo Duterte, the 8888 hotline was launched as a national grievance system for corruption. This was one of the main highlights of this administration that ran on a platform against drugs and corruption. Though wide and far-reaching, the hotline had its limitations - capacity and transparency. The #NotOnMyWatch platform brings the same idea online to increase transparency in government performance. It's a unified ticketing system for handling grievances including corruption and bribery allegations as well as positive feedback on agencies. Feedback data is collected in a unified, systematic, and transparent manner, and mapped/visualized real-time to get a sense of where corruption and good governance is happening. http://www.rappler.com/move-ph/issues/corruption/147340-notonmywatch-chat-bot-report-corruption-commend-good-public-service Currently, each agency handles its own feedback management which makes rerouting feedback that should be addressed by other agencies difficult. Through the #NotOnMyWatch system, access to this kind of data becomes easier. People don't need to go through several layers of bureaucracy to gain permission and access. In the absence of an actual Freedom of Information (FOI) Law, consolidating and publishing of crucial datasets are driven by citizens and media. Not only does the platform exist to store these grievances, it is also a part of larger campaign to help shift mindsets of Filipinos to start reporting corruption. Based on a 2012 study initiated by the Office of the Ombudsman, only 5% of people who experience corruption report it. The #NotOnMyWatch campaign aims to encourage more citizens to report through Rappler's main news portal through stories (that include embeddable web forms), social media call outs, and even a Facebook Messenger chat bot that guides people through the step-by-step reporting process. Some stories published out of these reports are: http://www.rappler.com/move-ph/issues/corruption/158532-land-registration-authority-complaint-fixers http://www.rappler.com/move-ph/issues/corruption/158232-fire-extinguishers-inspection-bfp-corruption
What makes this project innovative? What was its impact?#NotOnMyWatch derives lessons from the gaps in the "I Paid a Bribe" model (India) by closing the loop and connecting with agencies that address these feedback. It is also a tool for journalists. The reports serve as leads which journalists and citizen volunteers help validate and transform either into in-depth stories that explain proper procedures for availing of particular services or investigative reports with respect to corruption reports. Data collected can be sorted per city and per agency/government office so that citizens and government monitoring bodies can quickly see who has the most number of complaints or who has the most number of commendations. Moreover, citizens were directly involved in data collection through the internship program of Rappler that had university level students go around different government offices to collect feedback from transacting clients. Before this project, no other monitoring program made this kind of data available at this scale. Citizens can report for free and online (as opposed to the hotline which charges a minimal telephone service fee) with no lag. The innovation done is linking it to a comprehensive communication and media plan to ensure continuous interest and reporting. It is different because of Rappler's experience as a media practitioner, conversations around anti-corruption and good governance became more accessible and visible to a wider audience. Since the platform was launched in August 2016, it has collected over 4,400 feedback reports regarding services citizens usually avail of. It is now being used by partner government agencies such as the Department of Interior and Local Government (DILG) to validate if efforts to reduce processing time for business permits are indeed working.
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